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Customer Satisfaction Survey

At the Kurt J. Lesker Company we pride ourselves on continually striving to improve our products and services. Please help us identify areas where we could improve our services by completing the brief survey below. All information is treated as confidential and will remain the exclusive property of KJLC and will not be distributed to any other parties.

1. Please choose the segment that best represents your business or organization.

Segment:

Subsegment:

2. Please tell us what products are you interested in / currently purchasing from KJLC:

Product Groups:

Chambers Fluids Feedthroughs Hardware

Deposition Instrumentation Gauging Materials Pumps

Custom Assemblies Systems Torus/OLED UHV Products

3. How well do our products and services meet your expected technical requirements?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 3:

4. How would you rate your E-commerce / overall website experience with KJLC?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 4:

5. How does our pricing serve you when comparing KJLC to the competition?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 5:

6. How does our delivery serve you when comparing KJLC to the competition?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 6:

7. Should a problem arise, how efficiently does KJLC satisfy your needs?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 7:

8. When phoning KJLC how satisfied are you with the service you receive?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 8:

9. How would you rate the overall quality of your relationship with KJLC considering all your experience with us?

Very Poor	Poor	Adequate	Good	Excellent	N/A

1	2	3	4	5

Comments of question 9:

What can the Kurt J. Lesker Company do to make you a more satisfied customer?

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