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Process Equipment Division Customer Satisfaction Survey

At the Kurt J. Lesker Company we pride ourselves on continually striving to improve our products and services. Please help us identify areas where we could improve on for our Vacuum Systems by completeing the survey below. All information is treated as confidential and will remain the exclusive property of KJLC and will not be distributed to any other parties.

1. Did your Kurt J. Lesker Deposition System meet your expectations?
Yes
No
2. How frequently do you use this equipment?
Every day
A few times a week
About once a week
Every few weeks
About every month
Can't say
3. How would you rate the following features of your overall system?
 
Poor
Inadequate
Fair
Adequate
Good
Excellent
Design
Reliability
Ease-of-Use
Overall Quality
Documentation
Vacuum Performance
Film Quality
Comments
4. How would you rate the following features of the individual system sub-assemblies?
 
Ease-of-Use
Reliability
Documentation
 
Poor
Fair
Good
Excellent
Poor
Fair
Good
Excellent
Poor
Fair
Good
Excellent
Pumping
Gauging
Sputter Source / Power Supply
e-Beam Source / Power Supply
Evaporation Source / Power Supply
Sample Fixture
Sample Heating
Sample Bias
Sample Transfer / Load Lock
Glow Discharge
Gas Inlet / Pressure Control
Computer Control
Comments
5. How would you rate the installation of your system?
 
Poor
Inadequate
Fair
Adequate
Good
Excellent
 (n/a)
Comments
6. How would you rate the training that you received during the installation visit?
 
Poor
Inadequate
Fair
Adequate
Good
Excellent
 (n/a)
Comments
7. How would you rate the support that you received after the system was installed?
 
Poor
Inadequate
Fair
Adequate
Good
Excellent
 (n/a)
Comments
8. What, specifically, would you like to see improved with your current system?
9. Would you recommend a Kurt J. Lesker Vacuum System to someone else?
Yes
No
10. Would you buy another Vacuum System from the Kurt J. Lesker Company?
Yes
No
 
Name:
Company:
Phone Number:
E-mail:
System / Platform: